FREQUENTLY ASKED QUESTIONS

• Do you have ready stocks? >

  Yes, We have ready stock. We will process your orders once the payment has been made.

• Are all the snacks Halal? >

  We understand the importance of halal certification for our customers. All of our snacks are produced and packed in accordance with halal standards. We source our ingredients from trusted suppliers who provide halal-certified nuts and other raw materials. Additionally, our production facilities are JAKIM Halal certified, we adhere to strict halal practices to ensure the integrity of our snacks. We are committed to providing halal snacks that meet the dietary preferences and requirements of our customers.

• Are your nuts/snacks raw or ready to eat? >

  All our snacks are processed and ready to eat. We do not sell raw nuts or raw ingredients in our webpage.

• Do your snacks contain any artificial flavors or preservatives? >

  No, our snacks are made with natural ingredients and do not contain artificial flavors or preservatives.

• What is the shelf life of your snacks? >

  The shelf life of our snacks is typically 6 to 12 months from the production date. However, we recommend to consume within 3 months. Please refer to the packaging for the exact expiry date.

• How should I store the snacks for optimal freshness? >

  To maintain optimal freshness, it is recommended to store our snacks in a cool, dry place in an airtight container or resealable bag. Avoid exposure to direct sunlight or moisture.

• Do you offer bulk or wholesale ordering options? >

  Yes, we offer bulk or wholesale ordering options. Please reach out to our sales team or fill out the wholesale inquiry form on our website to discuss your specific requirements.

• What are the accepted payment methods? >

  We accept various payment methods, including credit/debit cards, online banking transfers, and digital wallets. The available payment options will be displayed during the checkout process.

• How soon can I expect my order to be delivered? >

  Delivery times may vary depending on your location. Typically, orders are processed within 1-2 working days, and deliver it to you after that period.
  
  Standard delivery:
  2-3 working days to West Malaysia
  5-7 working days to East Malaysia.

• Do you offer international shipping? >

  Yes, we offer international shipping to select countries. Shipping availability and rates will be calculated during the checkout process based on your shipping address.

• Can I track my order once it has been shipped? >

  Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Simply visit our website's tracking page and enter the tracking number to get the latest updates on your shipment.

• Do you have a loyalty program or rewards system for frequent customers? >

  Yes, we have a loyalty program in place for our valued customers. Earn points for every purchase and enjoy exclusive rewards, discounts, and special promotions. Sign up for our loyalty program on our website to start earning rewards.

• Are there any special promotions or discounts currently available? >

  We often have special promotions and discounts throughout the year. Stay updated by subscribing to our newsletter or following us on social media to be the first to know about our latest offers and promotions.

• Can I request samples of your snacks? >

  At this time, we do not offer sample requests. However, you can check our product catalog for smaller pack sizes to try out different flavors before making a larger purchase.

• How can I contact your customer support team for further assistance? >

  You can reach our customer support team by phone at 04-5075242 or by email at (hnlsdnbhd@gmail.com). Our dedicated support team is available during business hours to assist you with any inquiries or concerns you may have.